Projects
AutomationInternal System
ServiceNow ITSM Automation
Enterprise workflow and integration APIs
November 2025 – July 2026
JavaScriptServiceNowIntegration HubREST APIs
Problem
Manual ITSM intake and approvals left a large share of tickets sitting in backlog.
Approach
Wrote JavaScript workflows, server-side business rules, and Script Includes, then exposed REST APIs through Integration Hub.
Outcome
Automated ITSM workflows cut resolution backlog from 80% to 20% across 200–300 tickets.
- Developed ServiceNow workflows using JS, server-side business rules, and Script Includes for enterprise automation
- Built REST APIs via ServiceNow Integration Hub to enable interoperability across enterprise platforms
- Automated ITSM workflows, cutting resolution backlog from 80% to 20% across 200–300 tickets
Related experience: IT Platforms Applications Intern · Wellstar Health System